General informations

Returns and refunds

Conformemente alle disposizioni legali in vigore, il Cliente ha diritto di recedere dall’acquisto senza alcuna penalità e senza specificarne il motivo, entro il termine di 14 giorni ai sensi dell’art. 57 del D.lgs 206/2005 decorrenti dalla data di ricezione dei prodotti.

the Customer must exercise the right of withdrawal by sending an explicit statement to

The goods must be returned to:

Vittorio Emanuele II, 7, 14059 Vesime (AT) Italy

The goods must be returned intact, in the original packaging, complete in all its parts and complete with tax documentation attached. After that, the seller will refund the amount of the products subject to withdrawal within a maximum of 7 days, including any shipping costs.

As provided by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the seller may suspend the refund until receipt of the goods or until proven by the customer to have returned the goods.

The right of withdrawal will not apply if the services and products displayed on the website are included in the categories of art. 59 of Legislative Decree 206/2005, as amended by Legislative Decree No. 21/2014, and more precisely:

  • order of customized or clearly customized packaged products;
  • order of Products that are likely to deteriorate or expire quickly;
  • order of Sealed Products that do not lend themselves to be returned for hygienic or health protection reasons or that have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer is informed and accepts that among the Products that “risk to deteriorate or expire rapidly” are those Products of a food nature whose characteristics and qualities are subject to alteration, also as a result of improper storage by the Customer.

The seller will make the refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.